Our average order turnaround time is about two weeks after the items are received. However, if you need your products sooner than that (we understand that things happen), we will do our best to accommodate even the strictest of deadlines.

If you have an order that you need filled immediately and everyone else has turned you away, email us immediately at sales@impactapparelwi.com. We’d be happy to help.

We can embroider up to 15 colors in a single design.

There are two types of images: raster and vector. Raster images use pixels. The higher number of pixels an image contains, the better resolution it will have; better quality prints. Pixels have a direct effect on the scaling capabilities of an image. The more pixels an image contains, the larger it can be scaled without becoming boxy, or “pixelated.”

Vector images, however, use mathematical calculations between two different points to create geometrical shapes. The process itself uses lines instead of pixels, and because of that, they are infinitely scalable. No matter how large you scale a vector image, it will not lose its quality. When you view a photo on a computer screen, it usually requires a fairly low PPI (Pixels Per Inch) count – around 72, generally. For digital viewing, that’s fine. But when it comes to embroidery or printing, , the higher the PPI count, the better. Ideally, we request customers submit artork at 300 PPI.

BEST Formats:

• AI - Adobe Illustrator
• EPS - Encapsulated postscript
• TIFF - Tagged Image File Format
• PDF - Portable Document Format

Acceptable Formats: The larger the image size the better

• JPG, JPEG - Joint Photographic Experts Group
• PSD - Photoshop Document
• PNG - Portable Network Graphic
• PCT - Apple Picture format

No, we do not have a minimum order quantity for embroidery, like we do for screen printing.

Like all of the products and services we offer, we adhere to the most stringent standards of quality assurance. We mean it when we say we stand by the work we do. For our customers, it means we guarantee the quality of our screen printing services because our products are manufactured using the best equipment in the industry and the best quality materials.